I never even got to go to them, and my review is this bad just from a phone call. I called to ask about some leather dying on a small piece of leather. The guy wouldnt let me get a word in, trying to sell everything to me. I wanted just a general quote... or idea of what he would charge me. He demanded I bring it in... I proceeded to ask just for a general idea since I had never had this done before and live 2 hours from this location. I didnt want to come all the way in just for them to tell me its out of my budget. I asked if I could send photos to an email or something and he demanded I had to come in. Then got quite rude, and hung up. I will not be giving them any of my service after this. Sorry
This place is horrible. I had a bad experience before and should have learned my lesson. But it is conveniently located. I took a pair of my favourite heels to get re-tipped and they demanded me pay in advance which I've never had to do before and last time it was 16.50 this time he says 22. They said it's more now because someplace in Calgary closed down blah blah blah. I could tell he was just making it up. So I paid anyways. When I came to pick them up they used black tips instead of white which is what they were. Upon saying that she called someone and laughed on the phone in another language and said to me that he said they were black but I know they weren't! Very rude I'll never go again!
I took a pair of cowboy boots into this store over a month ago. My new puppy had chewed on the toe, he didn't damage the sole but the leather had some teeth marks. Their solution was to just put a leather cap on both boots, we were promised the leather would match and that they would call when they're done. After not receiving a call, we went in today to pick them up. They've absolutely destroyed a $300 pair of boots! They used a leather that wasn't even close to a colour match, couldn't even make straight cuts and the glue wasn't holding. When I went back in to get them to fix it, I was told that they could glue down the edges and that was it. I was lectured on how hard it is to cut a straight line and told to stain the leather on my boots (dark brown) to match the cap (honey brown). I've never received such horrible service in my life. Besides the obvious lack of craftsmanship, he interrupted me to take a personal phone call and continued eating while trying to dismiss me. In the end I was told I was out of luck and that if I found a leather that matched better, I could buy it, bring it to them and have them charge me to put it on. I will never do business with these men again and advise against anyone else doing so. I paid $150 to have my boots look worse than when I took them in.
This place is hands down the best place ever! I moved to Calgary 7 years ago and I still bring my stuff back to St Albert to these guys. I've had them stretch shoes, repair shoes and clothing for me. They always remember who I am and ask me about my travels that I've been on. Their customer service is above and beyond. Every. Single. Time. HIGHLY recommend them.
Good quality work but seems very overpriced. I dont know of another shoe renew place thats near Sta so not much choice there. They could at least have a price list of some kind to provide some consumer confidence.
Albert Shoe Re-Nu is a Canadian Jewelry Store based in St. Albert, Alberta. Albert Shoe Re-Nu is located at 375 St Albert Trail, St. Albert, AB T8N 3K8, Canada.
Please contact with Albert Shoe Re-Nu using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Albert Shoe Re-Nu opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in St. Albert
You Might Also Consider