Protec Roofing is under new ownership and they are awesome! The new team found my first review and contacted me about the problems. They were very concerned that I hadn't received the service I had paid for and worked hard to gain my confidence. The new crew inspected the problems, and came in and fixed everything I had complained about in my previous post, including a few problems that I never knew were there! All under the warranty, no additional cost to me. These guys have it right! I would highly recommend Protec roofing. My sincere thanks to Albert, Peter and the crew!
I would not recommend Protec roofing. They missed a 5 sq ft section of the roof because they said 'it was too difficult to do'; they failed to cover my shed after they offered it in the quote as 'free'. I followed up after, the owner promised to do it but after several calls and 1 e-mail they have not followed through. They did such a poor job of cleaning up that I was still finding nails and boards in the spring. I strongly urge potential customers to look elsewhere.
ProTec under the old owner was great, the new owners... the reviews say alot about them including this one. I needed someone to take a look at the roof, left a number of messages, got 1 call back to say that someone else would call. I've heard from no one.
Alberts one of the biggest douchebags I've ever met/worked for, highly recommend you do not conduct business with him or any one from this company for that matter.
Protec's response to correcting a leaky portion of the work they did in 2012, has been abysmal. For the last 5 years, we have called, and a crew would come out randomly, run up the roof, and then tell us if whatever they did didn't work to call them back. Well we've called them back for 5 years running. During the last visit in March 2017, the gentleman that came out stated that they'd have to redo the section that was leaking and they would be out early spring to fix. My wife and I called to follow up, and the office apparently has no record of us calling in over the last few years, or the commitment of the gent that was at my house to redo the roof. I have pictures and video of the leak throughout the years and am very tempted to pursue further action.We just want our roof fixed and the leak to stop. Protec, at this point seems incapable of doing so.Strongly advise consumers to beware.
Protec Roofing Services is a Canadian Roofing Contractor based in St. Albert, Alberta. Protec Roofing Services is located at 30 Chevigny St, St. Albert, AB T8N 5A3, Canada.
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