After spending a year here and spending lots of money, the last time I went I was given a hair color that was not what I discussed. It barely looks like my blonde color had changed at all.I sent a polite email to see what they would do to help me fix it and I had no response for 5 days. When Ricci Salon did reply, they said the hairdresser already contacted me, which she did not. 2 weeks later no one had called me or anything.I just wanted to book again and have it corrected, but clearly Ricci Hair does not care about customers in the case of making things right. Find a different place to go.
love everyone. especially STACEY!
I have been a Ricci Jasper Ave customer for years and it is exceptional. Tonight I tried Ricci in St. Albert as I recently moved. Unfortunately it was not a good experience. I had showed my stylist a picture of a dark brown colour with very few low lights. We were in agreement of the look I was going for. Unfortunately, the end result was a black base with dark blond streaks all around. My stylist and I discussed that this was not as per the picture and her manager offered a re-do for another day for a 2-hour colour. Considering I had showed a specific picture, it was not delivered, and a re-do was going to cost me an extra 2 hours, I asked for a 50% discount. A $30 dollar off was offered by her manager, and when they could not be flexible, the manager said I could just pay for the $50 cut. He was polite, but from his handling of this situation, I gather that the customer is not his and the company's first priority, instead it is profitability. It also meant that they did not care if I did not return to this salon ever again. This is unfortunate, as I work for a construction company. When we fail to deliver, we own up, and do take a margin hit or a loss.I would expect the same for the service industry. So tonight, I am disappointed and will not return to Ricci again.
Ricci Hair Co. is a Canadian Beauty Salon based in St. Albert, Alberta. Ricci Hair Co. is located at 5 Giroux Rd #360, St. Albert, AB T8N 6J8, Canada.
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