Bad customer service. Won't be going here for a haircut ever again
Last week I booked an appointment for today at 5pm for a cut and color with a stylist I had seen once before.When I arrived she was told me she was going to be putting foils in a client's hair and asked me to come back in 45 minutes. I did...after I phoned my husband to rearrange our dinner plans for my birthday.I decided to wait because I knew I needed to get my hair done this week with a number of important business meetings coming up this week. When I went back they were going to pass me on to someone else to do my color because she wasn't ready for me.Seriously, why bother making an appointment. I didn't bother waiting any longer. As a business owner and busy professional I won't be back.
The girl working destroyed my hair. After speaking with the owner and explaining that a) I asked if the girl knew how to thin thick hair. b) explained I was in a wedding in a week and wanted to keep my length, just needing a thinning because I had so much of it , and c) was assured by the girl I'd lose no length and she was going to thin it with " wispy layers ".The salon owner proceeded to completely agree with me, it was aweful, she cut off all my hair and I told him I now needed to buy extensions for the wedding I was standing in. He said to bring them to him and he'd blend them. I declined as I had another hair apt the next day to fix this mess an much as possible. I voiced to Sam that the girl should be paying for the extensionsHe agreed! Said bring him the receipt. The next day I do as I'm asked and he tells me, he fired the girl and I have to go through his insurance.. fine .Tried that. All 3 times I called nobody returned the call, and on the final one they said they spoke to the owner ( 2 weeks ago) and told him he had to file the claim. That he clearly just figured I'd let go.When I approached him he acted surprised and said he knew nothing of it. It's been 3 weeks. Your hair is your identity and you trust a salon with a basic job I feel centrix needs to follow through and make it right. I am heavily dissapointed and if he refuses to fix the issue well then I really feel this is an appropriate public warning. Not mentioning the outright rudeness of the other Male working in the salon when I went back there to ask for the manager. He tried to pass off he was the manager to save me from telling the owner.
Oh wow. What a great place to find talent. Thank you to Lucy, who can really brighten your day with her smile and cutting skills. My kids loved her! Not to mention she is very striking and her work mate Alex is also entertaining!
Really great staff and haircut. Missed a few spots but damn near perfect
Centrix Hair & Spa is a Canadian Beauty Salon based in St. Albert, Alberta. Centrix Hair & Spa is located at 375 St Albert Trail, St. Albert, AB T8N 3K8, Canada.
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